This morning on Facebook, my favorite chef, Michael Symon posted the following:

Chef Symon sends his tweets to his Facebook fanpage automatically, but still monitors comments and wall posts when he has time. Recently, he had shut down fans’ ability to post on his wall because of the ever-present troll factor that got to be too much to manage. I can see why he would prefer Twitter over Facebook for communication.

But the comments on his post above are interesting and eye-opening because his fans are not journalists, or tech mavens. They are teachers or stay-at-home parents, or students, or clerks – in other words they are a cross-section of the majority of everyday people. And boy, quite a few of them hate Twitter. Or they refuse to learn it.

Check out some of the comments:

All of these popped my little bubble, so to speak, and made me realize that as much as I love and adore Twitter, I really am not sure it will ever be what Facebook is (or what Google Plus hopes to be.) While frustrating, these people make good points about communication and ease of use. To me, Twitter is easier to understand than Facebook, but then I’ve been on it for years so of course I “get it.” Coming into it cold, however, I can now see why it seems overwhelming. There’s no immediacy of feedback like there is on Facebook. If I join Facebook it’s because I already know friends and family using it. If I join Twitter, I can pretty much follow celebrities I like but finding my friends and family there is not easy and if I tweet anything it feels like I’m tweeting in a void.

Now, I have always said that Twitter is what you put into it. That is the mantra for any social network. If you barely use it, of course it will be useless to you. You have to expend some effort – especially on Twitter and I think that’s where Twitter degrades for new users.

Twitter needs to educate “newbies” when they sign up – not inundate them with famous people they can follow. It feels like Twitter expects people to “get it” from the outset when it should be investing time and screen space in ensuring that they get it once they are fully signed up. It needs to find a way to hang onto new users and find a better way to connect them to people they already know and who will @reply back to them. Perhaps a dedicated group of Twitter employees to engage with new users or I don’t know, someone code a ‘bot or something that tweets back and forth with newbies and walks them through the language of ‘tweets’ and ‘mentions’ and ‘@replies’ and ‘retweets.’

I just don’t think Twitter is helping itself very much by just signing people up and expecting them to get it.

Here is an email I sent out to everyone that, I swear, started off with just wanting to share a helpful link with them and keep Twitter in their minds:

This is an EXCELLENT resource for the newsroom and using Twitter to research, mobile tweeting, hashtags and more.

http://media.twitter.com/newsrooms

Some of you have Twitter accounts – even if you didn’t know it – and I have your login info and am available *anytime* you want to learn more about this important and really valuable tool. Come find me. And to those of you who don’t have an Indy Twitter account yet (like our awesome new photog), I’d be happy to get one set up for you.

Please consider learning more about Twitter and social media in general – I can sit with you one-on-one if you like. Lately, we are constantly getting scooped on Facebook and Twitter by other media outlets, and while I know it’s important to get the story for print, in today’s media, a breaking story is old by the time the reporter gets back in, writes the story and someone reads it before it’s posted online. Our readers are starting to turn elsewhere when something breaking happens.

Even just a quick tweet saying, ‘Accident at 281 and Webb – details online soon’ would help. We have to shift our thinking just a little bit if we’re going to stay relevant in the future. So that’s why I might seem a little aggressive in this email. I may go into nag mode until I get all of you using Twitter, even just a little

I hit ‘send’ before I could talk myself out of it and for the rest of the day, I went from frustration to elation when one of the reporters I believed was the least interested in social media approached me and told me that her concern wasn’t the technology – it was that she felt she didn’t have access to the technology. Blew. My. Mind.

It’s something I bemoan a lot here. I believe every reporter should be provided with a smartphone – or at the very least, access to a smartphone to take out in the field when needed. We managed to get a Droid that is used by our online reporter/videographer and he often tweets as @girightnow when he’s out. And that is fabulous and that is a LOT more than some small newsrooms get. But some of my journalists are using Razr phones with no texting plans. I mean seriously. Razrs. And while it’s awesome that we have our online guy, we also need our beat reporters to be more involved in tweeting.

So we gave the Droid to the reporter going to a board meeting today to see if she could manage a few tweets – so far she is rocking it and I am over the bloody moon. As I talked with my boss about this yesterday, I learned that we need to make sure the reporters will actually use the technology before we go out and splash a bunch of cash on it. We’ve been burned before (I’m looking at a dusty Zi8 video camera we bought in hopes of having the reporters grab it and go all the time) and so this time, we’re not going to get all excited and get ahead of ourselves until we’re sure they are on board.

The last thing I learned was that our paper’s Twitter/Facebook follower count has reached 1/5th of our print subscribers. That doesn’t include our “audience reach” of course, just the hard number of current subscribers, but that fraction also blew. my. mind.

I think we are finally past the “I don’t get it” stage or the “Who cares what they had for breakfast” stage. We’ve moved onto the “I need the technology first” stage. They get that Twitter and Facebook aren’t frivolous and unimportant. Now they just need to learn how to use them to their advantage.

Today I have two three reporters tweeting – one who had never done it before, and one who usually has trouble getting it to work for him. Today is a good day.

I just overheard a reporter say, “I hate that tweeting shit” in reference to the fact that the questions he had answered for his story were already tweeted. My heart died a little because I feel like I must not be doing my job properly.

I’ve been tweeting for the paper since 2007 and have trained and advocated and occasionally nagged everyone to get on the Twitter train. Some did, and some never ever will. But this person has a love/hate relationship with it and I can’t make him understand a) how it works and b) why it’s a good thing.

Things have changed. People want their news and information about 2-10 seconds after it happens, so that they can simply know about it. Once they are interested in an unfolding story, they will usually take the time to look for the in-depth articles that our reporters are so good at. They will want more details that can only be provided after everything is verified, fact-checked, sourced, and put together in a cohesive story. There’s room for both instant news, and fuller, in-depth news. One reaches a certain audience, and the other reaches them and everyone else.

Journalists should be embracing this stuff because it’s not going away. Learn how to adapt already, because I’m tired of banging my head against brick walls.

There are some things I’m still trying to figure out, such as how to truncate long comment streams on some of the more popular users (like Scoble) – I’m sure there is a way, I just haven’t figured it out yet. I ended up removing him from my stream altogether even though I like his posts. The Circles feature would let me just view my family’s posts or just my friends’ stuff, but I kind of like having all my circles show up in the stream, so scrolling past hundreds of Scoble’s comments to see what my daughter just shared was getting on my nerves. And some posts DO truncate the comments, but Scoble’s never did and I can’t work out why.

I realize Google’s trying to roll this out slowly, but I really want to be able to add more people to my circles who can also use the service. So hopefully when it’s open for all, I will use it even more. And I’m really looking forward to the iPhone app. Safari mobile interface is ok, but can’t add photos.I haven’t played much with Sparks yet, but as an avid Google Reader user, I’m wondering if I need yet another thing I have to check all the time. I suffer from Notification Syndrome bad enough as it is.

Will I end up using G+ over Facebook in the future, or Twitter for that matter? Personally, I doubt it. Twitter is so integrated into my routines that it would be difficult to break the habit. And I have too many Facebook friends who won’t give two craps about Google+ because they’ll stay with what’s familiar.

Ryan Huff, in a comment on Jeff Jarvis‘ G+ stream said:

“I see G+ as the water cooler. Twitter provides the headlines, G+ provides the discussion. Facebook? They provide the gossip. With that said, what G+ becomes will depend on the tools that emerge. With integration into Seesmic and another established tools, it could morph into something more familiar.”

I completely agree.

Today, I managed to get my newspaper going on Google+, and that’s a whole different ball of wax compared to using it personally. I think it could be very useful if I can stream our headline tweets and Facebook fanpage posts into it. My philosophy for the paper is that we will bring you the news where ever you are. And if G+ is successful, we’ll provide our coverage there for you. But we’ll definitely need some API tools developed to coordinate everything. It took a long time to grow our Twitter followers and Facebook fans. I’m curious as to how quickly we can grow an audience and drive traffic on Plus. I suppose it’s finally time to add the +1 button into our stories

I hope it doesn’t fail. Google has a solid effort this time so here’s hoping.

I won’t go into all of the red tape reasons we were dragging our heels because it doesn’t matter anymore. We no longer have a videographer. Now we have a mobile web reporter. Essentially, we turned our videographer into our reporter for the web. Do you have any idea how much I’ve wanted such a person in the newsroom? Not only that, but we worked out a way to get him a Droid X, taught him how to turn it into a wifi hotspot and now he can get out there, shoot photos and video and write a story for the web in his car, pop me a text and I can get it edited, photos/video added and have something online before any other news service around here can say, “I didn’t know about that.”

What this means for The Independent is we’ll have a fresh, regularly updated website all day long.I’m so excited I could spit.

Our new mobile web reporter has some learning to do, mind you. I want him to not rely on his expensive video camera all the time that requires a lot of editing/producing time and just grab some video with the Droid for a story that we can put in as plain old raw video. People click that stuff. They don’t need something slick and produced with transitions and title tags all the time. I want him to open up his UStream app and air it live while I embed that into a story and direct readers to it from Facebook and Twitter.

But he’s still learning how the phone works, and for now he’s doing a good job of getting out to stories we might not always cover because we’re shorthanded (like most newsrooms I know.) He needs to be able to find stories on his own now, but he’ll learn that too.  We’ll get there, and I’m so excited about this.

Not only that, I had a meeting last week regarding our direction with Social Media, which is my forté. I am not going to talk much about it just yet, but I will just say that my publisher is *extremely* taken with what the Journal Register is up to….

We had a brief period of excitement when it looked like we might be able to finagle a couple of Droids for newsroom use and I had visions of live tweets from pressers and games and breaking stories. I had fantasies of reporters who finally had that big old light bulb go off when they saw how much their work is enhanced by using a Droid and how effective Twitter is at communication.

Well that got squashed pretty quickly in corporate red tape and well, we have no droids and my newsroom is once again too busy getting their stories in for print (and web, often as an afterthought) to fuss with Twitter. I’m back at square one and it’s killing me pretty good. I just don’t know if I can handle starting at the bottom of the hill again. I’m like the Sisyphus of Social Media. And in the meantime, I see our competitors leaving us in the dust because they’ve embraced it.

Let me just say here that I believe the staff here is phenomenally talented at what they do, and have been doing for years. They’ve got experience, great contacts in the community, they’re creative and they are some of the best. I just wish I could find a way that isn’t patronizing or insulting to reach them and switch on that light bulb so that they see what I’m trying to give them is another way to enhance their work, their careers, and at the same time, make a lot of it easier. I want to help, but instead I feel sometimes that I’m seen as a brick wall they can’t be bothered to climb.

Having said that, we still need a solution to the problem of regularly updated content for the web. We still need to be using Twitter and Facebook and Storify and every tool we can get our hands on to make my newspaper THE place to get your local news.

To that end, we’ve been kicking around the idea of just sending me out with the reporters to do that stuff. It makes sense in a, “Why didn’t we think of that before?” kind of way.  We’re not going to change minds in the newsroom by constantly hammering away at them. Ever been lectured by a parent? Ever tuned them out while they lectured? That’s what happens in a newsroom – well mine at least. So let’s just do it ourselves. I’ve been live-tweeting stuff for years. I can juggle my iPhone, various apps (hello AudioBoo!), cameras and finesse wi-fi in the strangest places. So let’s stop moaning about a newsroom that doesn’t “get it” and just show them. They can still whip out their pencils and digital recorders and write their stories when they get back, and meanwhile, I’ll have continual updates going out instantly, and then Storify them when *I* get back.

I will either piss off my comrades, or they will get to see how this stuff works in action and maybe have a light bulb moment.

But having access to a boatload of Twitter accounts (my own few and close to 40 I manage for the giNetwork) I thought maybe… just maybe, I’d get to play. To my eternal surprise, my professional account, @stephromanski was upgraded. DEEEEEEE-lightful! I dove in and wandered around the new digs, read all the tech blog roundups detailing the subtle and not-so-subtle toys, and enjoyed the improvements.

My only annoyance with it all is the unexpected chore I now have of having to go and redesign almost 40 Twitter backgrounds for our giNetwork partners. I watched @Scobleizer’s livestream video of Twitter’s presser last night and the live chat/social stream was lit up with people asking about their Twitter backgrounds. The wider content area means a thinner space on the right to put brand info, however, the right pane of the content area lets some of the background show through so it’s time to get creative!

We’ve been including a custom Twitter background as part of the package for the giNetwork because we link directly to a business’ Twitter page in our directory. But if a user is searching a local business on Twitter.com, it’s going to open up in their right pane with all the pertinent info and vitals, so there’s no need to even go look at their page at all.

Other than the background dilemma, I can’t really think of a way that the redesign with adversely affect what we’re doing here, and the background issue isn’t a big deal (except to me since I have to do all the extra work – Thanks Twitter! ). The ways Twitter incorporates all the new info when you click a tweet that will encourage new follows – that can only be a good thing for businesses right?

Speaking as someone who does actually use the web interface on a daily basis (there’s been quite a lot of snark about that ) I want to congratulate Twitter on the redesign and new features. Thank you guys!

A couple of days ago, Mark gave us a call from his posh digs in Austin, TX to talk about the giNetwork for his post and I thought it went smashingly. We’ve been working so hard on fine-tuning this program for the past several months and I think we’ve got it down to a science now Over 30 businesses have jumped on board and we’ve only lost one.

The ad reps are able to sell it on their own without needing Jack to join them on the sales call (though of course he always will if he’s needed) and I’m getting faster at all the back-end stuff now that I’ve unwound all of Facebook’s quirks and discovered the best way to work with the businesses is to find out their comfort level with technology, find out whether they’re a cell phone user primarily, or if they are behind the computer most of the time, then recommend the best way to post their deals.

Behind a computer: Facebook is best bet. Cell user: Twitter.

It’s important to find that out because during the setup, you either need to link their fan page to Twitter, or use a Facebook app called ‘Smart Twitter for Pages’ to link their tweets to Facebook. If you turn both on, you get sucked into double-posting hell and you don’t want any part of that.

I’m beginning to ramble. I really just want to say that we’re pleased and excited with giNetwork’s success and while I’ve talked to a few other paper’s about it I’d love to talk to more. I’m sromanski [at] theindependent [dot] com if anyone’s interested in hearing more about this.

Thanks again to Mark Coddington for the wonderful write-up!

But I still kept hearing the whole “but does it make money” line from above. Finally, I can answer them with a resounding, “Yes. Lots!”

A little while back I wrote about my dilemma of whether to push Facebook or Twitter as a means for advertisers to post their specials and deals. We were about to embark on a new venture to help advertisers use social media as a marketing tool. We had no idea if it would go over very well or if the advertisers would “get it” or if we were just wishful thinking.

Well, so far we’ve signed up 14 15 businesses – a healthy mix of small and large, one-man operations and corporations – to our giNetwork, and those alone will net over 15k this year. And we’re going for more because we’ve learned businesses are hungry for this and I think we’ve hit on the right method for getting them going. I wanted to share this success and outline how it works.

The first lesson we learned is that selling social media on its own around here doesn’t work. They either don’t understand it or say they don’t have time for it. So we bundled it with our local business search product called FindNEthing.  Many newspapers, large and small already have a similar product – a marketplace or yellow pages type of program that they could use as well.

To be a part of FindNEthing, businesses “claim” their page for $79 per month. Now, for $20 more, we’ll add them to our giNetwork which gives them the following:

• A Twitter account
• A Facebook Fanpage
• Inclusion in the giNetwork widget on the front page of our widely read newspaper website at theindependent.com.
• Added to the giNetwork directory page as well.

How does that work on the back end? It’s a lot of work, initially but the key point is that we take away that first hurdle of setting up the Facebook fanpage and Twitter account for them. We remove the hurdle and then we come out to their shop and take the time to show them how to use it.

So, once the business agrees to go for it, I set up their Facebook/Twitter accounts by starting a gmail address for the business and use that for the signup on Facebook and Twitter. I have the business tell me a name to use for Facebook (because it requires a real name) and go from there.

Once the accounts are ready, I use our @giNetwork twitter account and add them to a Twitter list. We have created a Twitter widget (using Twitter’s own widget code) for that list and that is what feeds onto our website and the special directory page we have created for this. We manipulated the Twitter widget code to suit our page design, but that’s not necessary really.

As for the Twitter/FB dilemma, initially, I set it up so that if the client prefers to use Facebook, I just link their fan page to their Twitter account using Facebook’s functionality. And if they prefer to use Twitter, I use a Facebook app called ‘Smart Twitter for Pages‘ to link Twitter to the fan page. Once the client has decided what they like best, I switch one of those off so there’s no double posting. I’ve also been creating custom Twitter backgrounds and avatars etc. for each business. Not really necessary but kind of a nice touch.

Once they’re hooked up and ready to tweet, I go out to visit the business, give them all their login info and walk them through everything. The time spent with them varies by how savvy the business owners are – some copped on straight away, some…. didn’t. But an extra benefit to this is that in addition to the nice revenue for us, we’re building a genuine, helpful rapport with our advertisers, big and small. And we love it.

We will also be emailing each advertiser periodic tips and tricks to help them discover the best practices for their venture online and we’ll also do our best to grow their fans and followers. We believe we are perfectly suited for this because we can provide an audience for their deals with the widget on our front page as well as promote them in print and through our own Twitter accounts.

Successes so far:

• One business, a local flower shop, decided to try using the code word tactic in their posts. “Stop in and say “I love my dog” and get this plant for $1.00″. The day after she did that, she told us she had four new customers in using the code word that had never shopped her store before. They said they saw it on our front page.
• Another business – a local and popular Mexican place – offered free entrees to five random Facebook fans if they got to 500 fans by May 1st. While they fell short by about 14 fans by their deadline, they still got 486 new fans in less than a week.
• A salon plans to share before and after photos while a woman who runs a small shop for teachers (and can only open her store when she’s not substitute teaching) is using her tweets to let her customers know when she’s open and when she’s not – by sending them to our website to check. Woohoo traffic!
• I was messaged on Facebook by someone who worked for a small computer company who had been seeing mentions of the giNetwork from other local businesses and they asked me how to get on board.

Finally, our goal is to, of course, add more businesses to the network and at the rate it’s going, it shouldn’t be a problem. We’re learning a LOT as we go and we’ve made sure to be flexible for each business, tried not to make the consultation/teaching part of this too complicated by understanding how “savvy” each business is.

I’m excited to be teaching them how simple it actually is. I just have to remember not to bombard them with all the cool things you can do once you get into some of the third-party stuff. We keep them on the web and if they want to learn more than that, we’ll show them, but it’s best to stay basic. It’s been simply amazing.

And finally, the higher-ups can stop asking us, “But how does it make money?”

I’ve been playing with it tonight and was having trouble getting the Like button to share a specific post. Instead, Facebook’s default iframe code that spits out is URL-specific. But with the miracle of PHP (and until someone creates a nifty plugin), you can substitute the URL with this:

…like.php?href=<?php echo urlencode(get_permalink($post->ID)); ?>

So instead of this:

<iframe src=”http://www.facebook.com/plugins/like.php?href=http%3A%2F%2Fwww.stephanieromanski.com&amp;layout=standard&amp;show_faces=true&amp;width=450&amp;action=recommend&amp;font=arial&amp;colorscheme=light” scrolling=”no” frameborder=”0″ allowTransparency=”true” style=”border:none; overflow:hidden; width:450px; height:px”></iframe>

You get this:

<iframe src=”http://www.facebook.com/plugins/like.php?href=<?php echo urlencode(get_permalink($post->ID)); ?>&amp;layout=standard&amp;show-faces=true&amp;width=500&amp;action=like&amp;colorscheme=light” scrolling=”no” frameborder=”0″ allowTransparency=”true” style=”border:none; overflow:hidden; width:500px; height:60px”></iframe>

Post this on your single.php page and voila.

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[UPDATE] Well, I’m too slow. There already is a WordPress plugin Get it here